Customer Relations
Protection of Confidential Information
WNC strictly complies with the stipulations of customer contracts as well as non-disclosure agreements. To control confidential information, WNC has formulated an Information Security Policy and established the ISO/IEC 27001 Information Security Management System (ISMS). Each year an inventory is taken and the information assets list is updated. Risk assessment, business impact analysis, disaster recovery drills, user account reviews and firewall rules reviews are performed, and information security awareness programs and training courses, vulnerability scanning, penetration testing, management review meetings, and social engineering drills are executed.
Continuous Improvement
- Perform business impact analysis regularly
- Perform disaster recovery planning regularly
- Improve measures and track improvement results
Policy Formulation
- Formulate information security management system SOP
- Update provisions based on current situation and policies
Risk Identification
- Assess information asset risks regularly
- Perform internal/external audits regularly
Awareness Program
- Information security awareness program and training
- Social engineering drills
Incident
- Incident reporting/response/handling
Compliance
- Comply with ISO/IEC27001
- Comply with relevant domestic and foreign laws
- Follow customer requirements
Customer Satisfaction Surveys
Being customer-focused is a core value of WNC. WNC’s Customer Service Dept. is managed by the Quality Assurance Division and is responsible for customer service, which includes Dead on Arrival (DOA) actions for new products, Return of Materials Authorization (RMA), sales of parts, customer complaint handling and reporting, as well as an annual customer satisfaction survey.
Results of Customer Satisfaction Surveys in the Last Five Years
|
Year |
2016 |
2017 |
2018 |
2019 |
2020 |
|
Average Customer Satisfaction Score |
93.9 |
94.4 |
95.2 |
94.4 |
94.3 |