Customer Relations

Protection of Confidential Information

WNC strictly complies with the stipulations of customer contracts as well as non-disclosure agreements. To control confidential information, WNC has formulated an Information Security Policy and established the ISO/IEC 27001 Information Security Management System (ISMS). Each year an inventory is taken and the information assets list is updated. Risk assessment, business impact analysis, disaster recovery drills, user account reviews and firewall rules reviews are performed, and information security awareness programs and training courses, vulnerability scanning, penetration testing, management review meetings, and social engineering drills are executed.

Continuous Improvement

Policy Formulation

Risk Identification

Awareness Program

Incident

Compliance

Customer Satisfaction Surveys

Being customer-focused is a core value of WNC. WNC’s Customer Service Dept. is managed by the Quality Assurance Division and is responsible for customer service, which includes Dead on Arrival (DOA) actions for new products, Return of Materials Authorization (RMA), sales of parts, customer complaint handling and reporting, as well as an annual customer satisfaction survey.

Results of Customer Satisfaction Surveys in the Last Five Years

Year

2016

2017

2018

2019

2020

Average Customer Satisfaction Score

93.9

94.4

95.2

94.4

94.3