Communication with Stakeholders

Questionnaire survey

We look forward to your help in answering a questionnaire so that we can understand more of the subjects of interest to you.

Response to Stakeholders

Communication results with key stakeholders and issues of concern have been reported to the Board of Directors in the first BOD meeting in 2021.
Stakeholders Issue Responsible Unit Communication Mechanism Communication Frequency Communication Result in 2021
Customers
Customers
  • Products and services
  • Supplier management
  • Human rights
  • Energy resource & waste management
  • ESH management
  • Risk management
  • Business Group/Unit
  • QA Div.
  • HR Adm. Div.
  • Facility Center
  • Industrial Safety Dept.
  • RBA Committee
Customer satisfaction survey Once a year
  • Received a total of 611 requests for green products from customers, and all requests were honored by Q1 2022.
  • We earned a score of 95 points for customer satisfaction and exceeded our goal (90 points).
Customer questionnaire or on-site audit Upon request
Project review meeting Upon request
Customer complaints management Upon request
Global Service Center and after-sales service Upon request
Employees
Employees
  • Human rights
  • Labor/Management relations
  • Remuneration
  • Training & education
  • ESH management
  • HR Adm. Div.
  • Industrial Safety Dept.
  • Employee Welfare Committee
Employer-employee meeting Quarterly
  • We responded to 100% of the questions submitted through the various communication channels.
  • The rates of male and female employees accepting WNC career development planning were 20.5% and 19.2% respectively.
  • WNC signed special agreements with 26 daycare centers in Hsinchu City, Hsinchu County, Taoyuan City, Miaoli County, Tainan City and Kaohsiung City.
  • Nine freshman seminars were held with 149 participants.
  • Two CEO seminars were held with 96 participants.
Occupational Safety and Health meeting Quarterly
Employee Welfare Committee Quarterly
Employee questionnaire Upon request
Company Portal Updated upon request
Freshman seminar Monthly
CEO seminar At least once each quarter
Performance interview and appraisal Semi-annually
Investors/Shareholders
Investors/Shareholders
  • Corporate Governance
  • Economic performance
  • Stockholders’ equity
  • Products and services
  • Board of Directors
  • Investor Relations Dept.
  • Business Group/Unit
Shareholders’ meeting Once a year
  • WNC was ranked in the top 20% among all companies in the eighth Corporate Governance Evaluation.
  • Held 121 investor conferences, and held face-to-face meetings with 218 domestic and international legal entities.
Investor conference Semi-annually
Investor query Approx. 180 meetings per year
Suppliers/Contractors
Suppliers/Contractors
  • Products and services
  • Supplier Management
  • Contractor management
  • Business Group/Unit
  • QA Div.
  • Industrial Safety Dept.
  • Global Supply Chain Management Div.
SMS portal Updated upon request
  • 49 suppliers have completed the WNC Supplier CSR audit.
  • A total of 91 WNC suppliers participated in the Wistron Group Vendor Conference.
Supplier performance evaluation Quarterly
Supplier audit/contractor evaluation Once a year
Supplier conference Once a year
Government Authorities
Government Authorities
  • Legal Compliance
  • ESH management
  • Energy resource & waste management
  • Grievance Mechanisms
  • Finance Div.
  • Legal & IP Div.
  • HR Adm. Div.
  • Facility Center
  • Industrial Safety Dept.
Official documents/questionnaires Aperiodic
  • Awarded the 2021 Hsinchu Science Park Innovative Product Award.
  • Awarded third prize in Buying Power: Social Innovation Products and Services Procurement Reward Program of the Ministry of Economic Affairs
  • Zero cases of regulatory violations and major lawsuits (referring to lawsuits exceeding NT$2,000,000 in amount or related to product trading)
Awards Aperiodic
Regulatory seminars/forums/industry-association activity Aperiodic

Stakeholders Contact

If you have any questions or suggestions about WNC’s sustainable development policy and implementation, please contact us at:
 
CSO & Spokesperson  Molly Lin
Tel: +886-3-6667799  | Email: public@wnc.com.tw