Annual Performance

Corporate Governance

Ethical Management

Risk Management

Sustainable Procurement

Innovation Momentum

Customer Relations

Value Chain Management

Material Topics and Goal Management

Five Focuses Material Topic Performance Indicators 2024 Results Future Goals
Target Results Short-term 2025 Mid-term 2026 Long-term 2030
Growth Operational and financial performance Corporate Governance Evaluation Boost evaluation results 6–20% 6–20% Top 5%
Average Attendance Rate of Board of Directors' Meetings ≧ 90% 97.78% ≧ 90% ≧ 90% ≧ 90%
Number of Training Hours for Each Board Member ≧ 6 hours All board members have received 6 hours of training ≧ 6 hours ≧ 6 hours ≧ 6 hours
Innovation Innovation and R&D Total number of global patents ≧ 2,100 2,493 ≧ 2,550 ≧ 2,600 ≧ 2,650
Customer Relationship Management Average customer satisfaction score (max. 100) ≧ 90 93.23 ≧ 90 ≧ 90 ≧ 90
Customer satisfaction survey coverage rate ≧ 80% 86% ≧ 80% ≧ 80% ≧ 80%
Customer complaint reply rate 100% 100% 100% 100% 100%
Trust Supply Chain Management Supplier sustainability risk assessment completion rate Tier-1 supplier completion rate ≧ 95% 89% ≧ 80%Note 1 ≧ 80%Note 1 100%Note 1
Response rate of suppliers to the Supplier Commitment to Sustainability Declaration ≧ 95% 97.5% ≧ 98%Note1 ≧ 98%Note1 100%Note1
RBA audit completion rate for WNC suppliers 100% 100%Note 2 100% 100% 100%
Information Security Annual information system disaster recovery drills completion rate Completion rate: 100% 100% 100% 100% 100%
  • Note 1: To enhance and implement sustainable supply chain management, starting in 2025, the scope of management for the “Supplier Sustainability Risk Assessment Completion Rate” and the “Response rate of suppliers to the Supplier Commitment to Sustainability Declaration” will be expanded to include both Tier-1 suppliers and key suppliers.
  • Note 2: To make up for the unfinished supplier audits during the COVID-19 pandemic, an additional six audits were completed in 2024.