Governance and Innovation / Innovation Momentum
Innovation Momentum
Product Quality
WNC Quality Policy
On-time delivery of defect-free and competitive products & services to our customers
WNC has a “zero defects” long-term quality management objective. We expect to meet and exceed customer expectations in terms of design quality, product quality, and service quality and to become a reliable partner for all our customers.
During our day-to-day quality operations, we set or adjust annual quality, service, and delivery goals for product categories based on the ISO 9001, IATF 16949, TL 9000 and ISO 13485 quality management systems. Quality goals are top-down and owned by each responsible department. In the spirit of “Prediction, Prevention, and Protection”, different quality approaches, tools, and systems are introduced for integration with the product development process and are realized in daily operations.
WNC (Taiwan) and WNC’s sites in China and Vietnam have all obtained ANSI/ESD S20.20 Electronic Discharge Control Program certification to ensure that comprehensive electrostatic protection measures are in place throughout the entire manufacturing process. The QE lab in WNC headquarters has also obtained ISO/IEC 17025 (general requirements for the competence of testing and calibration laboratories) certification. This ensures that WNC’s own laboratories adopt robust testing techniques and management capabilities to provide customers with high-quality product testing environments.
All WNC production sites enhance product quality, design, costs and efficiency through continuous improvement plans (CIP). These plans include Business Process Improvement (BPI), Total Customer Satisfaction (TCS) for manufacturing operations, Design for Six Sigma (DFSS) for R&D and WE (Waste Elimination). The goal of these plans is to, through analysis and discussion, find ways to prevent reoccurrence of issues and predict potential risks so protection mechanisms can be established in advance. WNC has also established an incentive mechanism to encourage employees to submit proposals on improving quality in the aforementioned areas.
To inspire employees to submit quality improvement proposals, when a proposal is approved after review, a cash reward is awarded and results of the proposal are published in the CIP bi-monthly magazine to facilitate knowledge sharing and learning. In 2023, there were 146 employee proposals for continuous improvement plans.
Intellectual Property
As of the end of 2023, WNC held 2,344 patents: 650 in the U.S., 978 in Taiwan, 631 in China, and 85 in other countries. WNC continues to hold the number one ranking for patents granted to network communications companies, as listed by the Taiwan Intellectual Property Office in their Top 100 Domestic Patent Applicants rankings list, and has also received domestic and international awards numerous times, including the CES Innovation Award in 2021, the Hsinchu Science Park R&D Accomplishment Award in 2023, and the Hsinchu Science Park Innovative Product Award.