Annual Performance

Corporate Governance

Ethical Management

Risk Management

Sustainable Procurement

Innovation Momentum

Customer Relations

Value Chain Management

Material Topics and Goal Management

Five Themes Material Topic Performance Indicators 2024 Results Future Goals
Target Results Short-term 2025 Mid-term 2026 Long-term 2030
Growth Operational and financial performance Corporate Governance Evaluation Boost evaluation results 6–20% 6–20% Top 5%
Average Attendance Rate of Board of Directors' Meetings ≧ 90% 97.78% ≧ 90% ≧ 90% ≧ 90%
Number of Training Hours for Each Board Member 6 hours All board members have received 6 hours of training ≧ 6 hours ≧ 6 hours ≧ 6 hours
Innovation Innovation and R&D Total number of global patents ≧ 2,100 2,493 ≧ 2,550 ≧ 2,600 ≧ 2,650
Customer Relationship Management Average customer satisfaction score (max. 100) ≧ 90 93.23 ≧ 90 ≧ 90 ≧ 90
Customer satisfaction survey coverage rate ≧ 80% 86% ≧ 80% ≧ 80% ≧ 80%
Customer complaint reply rate 100% 100% 100% 100% 100%
Trust Supply Chain Management Supplier sustainability risk assessment completion rate Tier-1 supplier completion rate ≧80% 89% ≧ 80%Note 1 ≧ 80%Note 1 100%Note 1
Response rate of suppliers to the Supplier Commitment to Response rate of tier-1 suppliers 97.5% ≧ 98%Note1 ≧ 98%Note1 100%Note1
RBA audit completion rate for WNC suppliers 100% 100%Note 2 100% 100% 100%
Information Security Annual information system disaster recovery drills completion rate Completion rate: 100% 100% 100% 100% 100%